Contact Us

Please feel free to contact us with your questions and inquiries.

Toll-free Customer Service: 1-800-521-4246

Call center Hours: Monday thru Friday (Except Holidays) 7:00am – 8:00pm

Office Hours: Monday thru Friday (Except Holidays) 8:00am – 5:00pm

Service Center Hours: Opening times may vary depending on the location. Contact Customer Service for details.

E-Mail: customerservice@monitechnc.com

Local Morrisville Phone: (919) 459-1700

Fax: (919) 459-1701

Mailing Address:
Monitech, Inc.
215 Southport Drive
Suite 400
Morrisville, NC 27560

24 Hour Emergency Assistance:
Monitech personnel are available for emergency calls requiring immediate startup assistance 24 hours a day, seven days a week by calling 1-800-521-4246. Please direct all other questions, requests and appointment changes to the Monitech office during regular business hours.

Warranty Service Calls:
Monitech provides warranty service calls that are available within the boundaries of North Carolina and are made within 24 hours.

Service Technicians are available within the confines of North Carolina.

Please Note: Emails should not be used for time sensitive inquiries. We recommend you call the toll free customer service number at 1-800-521-4246.

Your questions and comments are important to us. We will answer your questions as promptly as possible. First, we suggest that you review the Frequently Asked Questions (FAQ) pages where your inquiry may already have been addressed.

If the answer to your question is not on our website and your inquiry is not time sensitive, please send an email to customerservice@monitechnc.com.