Please feel free to contact us with your questions and inquiries about our ignition interlock devices.
Toll-free Customer Service: 1-800-521-4246
Contact Center Hours: Monitech provides professional customer support 24 hours a day, 7 days a week.
Office Hours: Monday thru Friday (except major holidays) 8:00am – 5:00pm.
Service Center Hours: Opening times may vary depending on the location. Call our Customer Contact Center for details.
(Emails should not be used for time sensitive inquiries. We recommend you call the toll free customer service number at 1-800-521-4246.)
Fax: (919) 459-1701
215 Southport Drive
Morrisville, NC 27560
24 Hour Emergency Assistance:
Monitech personnel are available for emergency calls requiring immediate startup assistance 24 hours a day, seven days a week by calling 1-800-521-4246. Please direct all other questions, requests and appointment changes to the Monitech office during regular business hours.
Warranty Service Calls:
Monitech provides warranty service calls that are available within the boundaries of North Carolina and are made within 48 hours.
Service Technicians are available within the confines of North Carolina.
Your questions and comments are important to us. We will answer your questions as promptly as possible. First, we suggest that you review the Frequently Asked Questions (FAQ) pages where your inquiry may already have been addressed.
If the answer to your question is not on our website, and your inquiry is not time sensitive, please send an email to firstname.lastname@example.org.