What happens if there’s a problem or I have questions about my Monitech system?

Monitech has a toll-free customer service line (800-521-4246) that is available during normal business hours to answer questions and to assist you with any difficulties you may have with the operation of your interlock system. Before calling, please:

Write down the exact nature of the problem and observe the lights on the front of the interlock device.
Indicate which lights are solid and which are flashing, then mark the exact lights on the line drawings in the back of the user’s manual.
Try to remember any tone you hear.
If the vehicle will start, but you are still having difficulties with the interlock device, an appointment will be made for you to drive the vehicle to the nearest Monitech Service Center for repair. If there is a defect in the ignition interlock, there will be no charge for this service.
If the vehicle will not start, you’ll have the option of towing the vehicle to the nearest Monitech Service Center (at your expense), or a service call may be requested to your location within North Carolina. This service call will be initiated within 24 hours. Again, if there is an actual defect in the ignition interlock, there will be no charge for this service. If there is not a defect that is covered by warranty, you will be charged at the standard rate.

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Installing your Monitech system.

Monitoring your Monitech system.