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Have you had anything to eat or drink prior to giving a breathe sample? Make sure your mouth is clear of any contaminates and to rinse with water prior to giving a breathe sample. Also, this may be a result of the reduced set point levels in North Carolina. In January 2013, the NCDMV ordered all interlock providers in N.C. to reduce the set points on their devices which lowers the level at which a device detects an unacceptable BAC level. Due to this, the devices are much more sensitive to anything containing alcohol. Interlock devices look for alcohol and do not distinguish between an alcoholic beverage and other products containing various amounts of alcohol. Please note that Monitech cannot do anything to change the reading received on your device. If you have received a message telling you that you have a certain number of days until service is required, please contact us a (800) 521-4246 to schedule an appointment or receive an override code. Fees will apply.

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We're sorry but we're unable to resolve your issue online at this time. Please contact us at (800) 521-4246 for further assistance. If the problem you were looking for wasn't listed, please let us know so we can add it in the future.

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Please wait for the alcohol to leave your system before you attempt to drive your car again. If you do not, further violations may occur. If you have received a message telling you that you have a certain number of days until service is required, please contact us at (800) 521-4246 to schedule an appoinment or receive an override code. Fees will apply.

Did this answer your question?

No Yes

Were glad we could resolve your issue online. We’d like to assess whether we're doing a good job keeping valued customers like you happy. If you can take a minute and let us know how we're doing, we'd appreciate it.

Fill out my online form.

We're sorry but we're unable to resolve your issue online at this time. Please contact us at (800) 521-4246 for further assistance. If the problem you were looking for wasn't listed, please let us know so we can add it in the future.

Fill out my online form.

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My device is giving me recall number: 5047
My device is giving me recall number: 5046
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